Refund & Payment Policy

Payments

All payments for services provided by Celerra LLC are due as outlined in the applicable agreement, invoice, or payment link. Services may include one-time project fees, monthly retainers, performance-based fees, and subscription-based services. Payment must be made in full and on time in order for services to begin or continue. Celerra LLC reserves the right to suspend or delay services if payment is not received.

Billing Terms

Recurring services may be billed on a weekly, monthly, or custom cycle depending on the agreement. By purchasing recurring services, you authorize Celerra LLC to charge your payment method automatically on the agreed billing schedule. It is your responsibility to ensure that payment information is accurate and up to date and that sufficient funds are available. Failed or declined payments may result in service interruption, additional fees, or termination of services.

Refund Policy

All payments made to Celerra LLC are non-refundable unless otherwise explicitly stated in writing. Due to the nature of services provided — including time, labor, systems, and resource allocation — no refunds will be issued for:

• Work already performed
• Time reserved or allocated
• Services partially completed
• Changes in business circumstances
• Dissatisfaction with results

Performance Disclaimer

Celerra LLC provides systems, services, and strategies designed to improve business performance. However, we do not guarantee revenue, leads, conversions, or return on investment. All results depend on factors outside of our control, including market conditions, client execution, and third-party platforms. Refunds will not be issued based on performance outcomes.

Cancellations

Clients may cancel services in accordance with the terms outlined in their agreement (e.g., MSA or service-specific contract). Cancellation requests must be submitted in writing. Unless otherwise stated, services will continue until the end of the current billing cycle and no partial refunds will be issued for unused time.

Chargebacks & Disputes

By purchasing services, you agree not to initiate chargebacks or payment disputes without first contacting Celerra LLC to resolve the issue. In the event of a chargeback, services will be immediately suspended, access to systems may be revoked, and additional action may be taken to recover funds.

Third-Party Costs

Clients are responsible for any third-party costs associated with services, including advertising spend, software subscriptions, and platform fees. These costs are non-refundable and are governed by the respective third-party providers.

Contact

For billing questions or concerns, contact Celerra LLC at inquiries@celerra.ai.